Our communication products
The buyer has the right to cancel his order for communication products, without payment of a fine, within fourteen calendar days from the day following the delivery of the good. The right of withdrawal applies only to our physical stock items, not to downloaded products and not to items that have been personalized or assembled at the request of the buyer. Do you cancel an order? Notify us by e-mail of your return: firstname.lastname@example.org. The buyer then returns the unused goods in original packaging, at his own risk and expense, to Gentweg 10 in 9971 LEMBEKE, Belgium.
Orders are shipped after payment.
For larger orders or orders outside Belgium, we contact the customer to arrange the delivery and the order appropriately. We always email the shipping costs first. You are free to decide. You have the right to cancel your order at no cost.
Our training courses
You can cancel a training / advice meeting free of charge up to fourteen days in advance:
- Do you cancel a training / advice meeting less than fourteen calendar days in advance? Then you pay 50% of the anticipated performance.
- Do you cancel a training / advice meeting less than seven calendar days in advance? Then you pay 100% of the anticipated performance.
If you are still unable to start before the training, you may send a replacement for the entire training.