Professional telephoning

| Description 

You can learn how to telephone professionally. You discover how you will turn each telephone conversation into a professional experience for your client, customer, guest, patient, colleague, supplier, contact person on the one hand and for yourself on the other hand. Each conversation on the phone is an opportunity to achieve satisfaction and success. 

| Target Group 

Professional telephoning is for you if you often telephone with clients, customers, suppliers, internal or external contacts.

| Approach 

The training course counts on the input of the participants: questions, examples and cases. We do exercises in a duo or with the whole group to test the effectiveness of our telephone calls. There is much interaction and variation. We will not be watching a slideshow the whole time: we will be switching between sitting, walking, talking, writing, laughing, learning and remembering. 

| Contents 

You will discover professional telephone etiquette, what you can avoid and what you can do in case of complaints. For each telephone situation we discover the three associated parameters:

• professional standard
• formulation
• attitude

During the training course, we practise with telephoning and recording devices to determine your own style and progress. It is not obligatory.

| Duration

Two residential days in our seminar place in the Belgian Eifel.

| Calendar

Tailored training and coaching only until further notice.

| Location

Dojo-Haus, St. Vith (B)

| Price

€ 720 per person. Inclusive of VAT, overnight stay and meals.
Get in touch to discuss any advantage packets.